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  ABOUT BNB
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  Q: What is Booknbuddies?
   
  Q: In which towns the Booksnbuddies rental service is available?
   
  Q: What are the benefits of becoming a member of Booksnbuddies?
   
  Q: How many book titles do you have?
   
  ABOUT RENTAL SERVICE
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  Q: How can I start renting books, and become a member?
   
  Q: How do I get Books for the first time?
   
  Q: What is the membership fee?
   
  Q: What is my book-queue?
   
  Q: How do I manage my Book queue?
   
  Q: How long can I keep a book?
   
  Q: How do I know if I have read a book?
   
  PAYMENTS & BILLINGS
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  Q: How can I pay for my membership?
   
  Q: When do I get billed ?
   
  Q: What would be my billing cycle and how would I get my bills ?
   
  Q: Do I need a credit card to pay?
   
  Q: Can I change my plan ?
   
  ABOUT DELIVERIES & PICK UP
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  Q: How soon will I get my books after becoming a member?
   
  Q: How many books can I rent each month?
   
  Q: Which books are sent to me when I ask for a delivery?
   
  Q: What do I do if I do not get my books delivered within the stipulated time?
   
  Q: What do I do if I lose/Damage a book ?
   
  Q: How often do you ship a book?
   
  GENERAL
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  Q: I want to read a book not available in your catalog what should I do?
   
  Q: Can I cancel my membership?
   
  Q: If I cancel my membership how will I get the refund?
   
  Q: Can I rejoin?
   
   
   
  Q: What is Booknbuddies?
   
  A: Booksnbuddies is an Endeavour to make reading books easier and cost effective for everyone in the geographies where our services are available. In its current form Booksnbuddies is an online book rental service, where you can rent books without physically traveling to a library. You can browse books online at your convenience and choose from the thousands of books available in different categories, order online and the books you want to read would be delivered to you. You can also review books and post comments.
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  Q: In which towns the Booksnbuddies rental service is available?
   
  A: Currently our services are available in Delhi/NCR & Dehradun.
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  Q: What are the benefits of becoming a member of Booksnbuddies?
   
 
  • You have access to a library at the convenience of your home/office or on the move.
  • The books are delivered at your doorsteps and picked up when you have finished reading the same, saving your quality time.
  • As per your reading preferences you would be kept informed of new releases and/or additions.
  • You can read reviews and comments of other members so that you make an informed choice on which book(s) to read.
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  Q: How many book titles do you have?
   
  A: We have thousands of titles in our library, spread across different categories and we are adding books regularly as the collection needs to grow as of now. We are aiming at having more than 20000 books. The books being added are the new releases and the books suggested by our advisory panel consisting of book experts, writers and professionals in publishing and media. Our members also keep on suggesting new title and we get then incorporated in the collection.
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  Q: How can I start renting books, and become a member?
   
  A: You can start utilizing the rental services after you become a member. To become a member you need to register with Booksnbuddies.com. During the registration process you need to select the plans available depending on your reading habits. Click Here to join us
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  Q: How do I get Books for the first time?
   
  A: Once registered you can browse books and add them to you “I plan to read shelf”. We would get to know about the books you want to be delivered to you once you have added them to your “book Q” from “I plan to read”. We would contact you to confirm the delivery address and the date from which you want to start your membership. Once you have books at home which you have read you can log on to Booksnbuddies.com go to my account and click on “Pick my books” and we would have them picked up and deliver the next set of books to you.
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  Q: What is the membership fee?
   
  A: You can choose from five subscription plans available. Click Here to see our plans
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  Q:What is my book-queue?
   
  A: Your book Q is the books you want us to send you, as per your plan. We request that you add at least 10 books at a time and the books available with us on the top of your list would be sent to you.
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  Q: How do I manage my Book queue?
   
  A: To add books to your books Q you need to select the books from “I plan to read” section of your account by clicking on “Add to book queue”. You can change the order of preference in which you want the books to be delivered by dragging the books up or down.
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  Q: How long can I keep a book?
   
  A: You can keep the book as long as you want, till the time you are an active member with us, which means that your monthly subscriptions are paid as per the due date. There are no late fees, fines or any hidden charges. The next set of books would only be shipped to you when you return your previous set.
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  Q: How do I know if I have read a book?
   
  A: The books you have read would be automatically added to you “I Have Read” section on the website which you can view by logging in and checking “My Accounts”
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  Q:How can I pay for my membership?
   
  A: You can pay through Net Banking, credit card or debit card or by cheque or cash ( We prefer cheques) upon delivery. If paying by cheque, please make the cheque payable to “ Benefic Media and Entertainment Pvt Ltd.”
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  Q: When do I get billed ?
   
  A: You get billed every month on the day your membership starts, however if you start your membership on a day which doesn’t come in the next month your bill would be generated on the immediate next day for example you become a member on 31st January, your next bill would be generated on 1st of March.
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  Q: What would be my billing cycle and how would I get my bills ?
   
  A:Your billing cycle would be monthly and your bill would be sent to you when we deliver the books, you can pay within seven days of generation of your bill.
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  Q: Do I need a credit card to pay?
   
  A: Although you can pay by credit card however it’s not necessary you can also pay by cheque or Cash.
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  Q: Can I change my plan ?
   
  A: You can change your plan at any time only once in two months. You can do so by sending an email at support@booksnbuddies.com. However no refunds for partial months of use will be credited. Once you change your plan all future billing cycles will be billed at the new rate.
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  Q: How soon will I get my books after becoming a member?
   
  A: Once you become a member, we would contact you within one working day to confirm your membership start date, and delivery address. You would get your first set of books within 2 working days post the confirmation.
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  Q: How many books can I rent each month?
   
  A: The number of books would be either 2 or 3 depending on your plan.
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  Q: Which books are sent to me when I ask for a delivery?
   
  A: We would send the first available books in your book queue.
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  Q: What do I do if I do not get my books delivered within the stipulated time?
   
  A: Kindly contact the customer services immediately at +91 9210101738/ 011 65177214
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  Q: What do I do if I lose/Damage a book ?
   
  A: If you accidentally damage or lose a book kindly inform us at the customer services. We would take your consent about the price of the book in writing and the amount would be chargeable against your security deposit. You would need to top-up the security deposit accordingly.
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  Q: How often do you ship a book?
   
  A: We ship on all working days. No deliveries are undertaken on a Sundays and National Holidays
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  Q: I want to read a book not available in your catalog what should I do?
   
  A: You can ask for a book by clicking Request a Book and we would add the book if it’s readily available and send it across to you when we ship you your next set of books.
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  Q: Can I cancel my membership?
   
  A: Yes you can cancel your membership any time you want.
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  Q: If I cancel my membership how will I get the refund?
   
  A: Once all dues are settled you would get a refund through a cheque drawn in your name within 15 working days.
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  Q: Can I rejoin?
   
  A: Yes you can rejoin.
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